Medical Services
Non-Medical Services
Phone Reception/Administrative Specialist
Do you enjoy talking with people? Are you comfortable on the phone and have excellent communication skills? Do you have experience working in a cloud-based phone system? If you love supporting communities, helping people access resources and ensuring access to healthcare for everyone, then this position is for you. Arlington Free Clinic seeks a bilingual (Spanish and English) Phone Reception/Administrative Specialist to play a crucial role as the first point of contact for our Clinic.
You will be responsible for:
- Manage patient and community telephone calls for the Clinic and play a leading role in the transition to a new telephone system.
- Provide inbound and outbound communications services for the Clinic utilizing Dialpad cloud- based phone system, using telephone, computer-based, and text (SMS) communication methods.
- Receive live, incoming calls, emails, and/or text (SMS) messages from new/current patients and community members and respond to general inquiries regarding the Clinic.
- Listen and respond to incoming patient calls to ensure patients receive care and are promptly directed to the appropriate department or individual using the Dialpad system.
- Answer patients’ questions and resolve issues and refer them to appropriate staff members when necessary.
- Refer callers and/or establishes access to available community support services and resources.
- Provide positive, supportive, empathetic, and compassionate support and interactions for all patients and callers.
- Provide administrative duties to include data entry, coordinating projects and tasks assigned, scheduling and supporting front desk reception.
We’re looking for someone who:
- Has experience working in a cloud-based phone system (e.g. Dialpad, Ring Central, Nextiva)
- Is bilingual (Spanish and English). Able to read, write, speak, and listen proficiently in both languages.
- Likes working with people. You will ensure callers receive responsive, compassionate, and accurate information while connecting them to services within the Clinic’s spectrum of programs and external community resources to access healthcare and essential services.
- Is a problem solver and can remain calm under pressure. You are flexible and can ensure patients’ needs are met rapidly escalating issues impacting customer service and productivity.
For more details and qualifications, click here.